At PSG77, we take the privacy of every Malaysian player seriously. This Policy explains exactly what personal data we collect, why we collect it, how it is protected, and what rights you hold over your own information.
This Privacy Policy ("Policy") sets out the manner in which PSG77 ("PSG77", "we", "us", "our") collects, processes, stores, shares, and protects personal data belonging to users ("Player", "User", "you") of the PSG77 platform — accessible at psg77.lat and any related subdomains, mobile interfaces, or services operated by PSG77.
PSG77 is an online entertainment platform offering casino games, live dealer experiences, and sports betting services, primarily serving players across Malaysia including those in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and Bangsar. The responsible and transparent handling of personal data is a core commitment of PSG77, and this Policy reflects our obligations in that regard.
By accessing or using the PSG77 platform — whether to browse, register an account, make a deposit, or participate in any game or betting activity — you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. This Policy is to be read in conjunction with PSG77's Terms and Conditions.
PSG77 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is collected solely to deliver, improve, and secure the services you use on this platform.
For the purposes of this Privacy Policy, the following definitions shall apply:
PSG77 collects personal data through several channels — directly from you during registration and account use, automatically through platform interaction, and in limited circumstances from trusted third-party sources. The categories of personal data we collect include:
When you create a PSG77 account, we collect: full name, date of birth, Malaysian NRIC or passport number (where KYC is required), email address, mobile phone number, and a chosen username and password. This data is necessary to establish and maintain your account.
For KYC purposes, we may collect copies of government-issued photo identification (e.g., Malaysian NRIC, passport), proof of address documents (e.g., utility bills, bank statements), and payment method ownership evidence. These documents are processed solely for verification purposes and are stored securely with restricted access.
We collect records of all financial transactions conducted on the platform, including deposit amounts, withdrawal requests, payment method identifiers (e.g., partial bank account numbers, e-wallet IDs), transaction timestamps, and associated reference numbers. This data is retained for financial, regulatory, and fraud-prevention purposes.
When you access the PSG77 platform, we automatically collect: IP address, browser type and version, operating system, device type and identifiers, referring URL, session duration, page views, and click-path data. This information is used to ensure platform security, detect fraud, and improve user experience.
We collect data relating to your gaming and betting activity, including games played, wager amounts, win/loss history, bonus usage, and session patterns. This data helps us deliver a personalised experience, identify responsible gambling concerns, and fulfil regulatory reporting obligations.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, NRIC, date of birth | Account creation, KYC, age verification |
| Contact Data | Email, phone number | Account communications, support |
| Financial Data | Deposit/withdrawal records, payment method IDs | Payment processing, fraud prevention |
| Technical Data | IP address, device ID, browser | Security, fraud detection, analytics |
| Gaming Data | Wager history, session patterns | Service delivery, responsible gambling |
| Verification Documents | NRIC copy, utility bill | KYC compliance |
PSG77 processes personal data under one or more of the following legal bases, depending on the nature of the processing activity:
PSG77 uses the personal data it collects for the following specific purposes:
PSG77 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:
We share relevant financial data with payment processors and e-wallet providers (including those facilitating Maybank2u, CIMB Clicks, Public Bank Online, DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay transactions) to process your deposit and withdrawal requests. These providers receive only the data necessary to complete the transaction and are bound by their own data protection obligations.
Certain games hosted on the PSG77 platform are provided by licensed third-party game studios. These studios may receive anonymised session and wagering data necessary to operate the game software and detect technical anomalies. They do not receive personally identifiable information beyond what is strictly necessary for game delivery.
Where automated KYC verification is used, we may share identity documents with licensed digital verification service providers for the sole purpose of confirming document authenticity and Player eligibility.
We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of PSG77, its players, or the general public.
In all cases, third-party recipients of PSG77 player data are required to process that data in compliance with applicable privacy laws and solely for the purposes for which it was disclosed.
PSG77 uses cookies and similar tracking technologies to operate the platform effectively, maintain your login session, remember your preferences, and collect anonymised analytics data that helps us improve the platform experience.
You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, though disabling essential cookies will impair your ability to log in and use the PSG77 platform. PSG77 does not use third-party advertising or remarketing cookies.
PSG77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:
While PSG77 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. Players are encouraged to use strong, unique passwords, enable 2FA, and notify PSG77 immediately if they suspect unauthorised access to their account.
PSG77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:
Upon the expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised in accordance with PSG77's data lifecycle management procedures.
As a PSG77 Player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details in Section 14:
PSG77 will respond to all rights requests within a reasonable period — typically within 30 days of receipt. Requests requiring additional verification may take longer. There is no charge for submitting a rights request.
PSG77 strictly prohibits the use of its platform by persons under 21 years of age. We do not knowingly collect or process personal data from individuals under 21. The collection of date of birth during registration, combined with our KYC verification procedures, forms the primary mechanism by which PSG77 enforces this requirement.
If PSG77 becomes aware that personal data has been collected from a person under 21 without verified parental or guardian consent, we will immediately suspend the relevant account, delete the associated personal data as permissible under applicable law, and void any funds or winnings associated with the account.
Parents and guardians who believe that a minor may have registered an account on the PSG77 platform are encouraged to contact our support team immediately using the contact details in Section 14.
The PSG77 platform may contain references to, or integrations with, third-party service providers including payment gateways, identity verification services, and game studios. These third parties operate under their own privacy policies and data handling practices, for which PSG77 is not responsible.
PSG77 does not embed third-party advertising networks, social media tracking pixels, or external analytics platforms that would allow third parties to collect your personal data across unaffiliated websites. Any data collection on the PSG77 platform is conducted directly by PSG77 or by authorised processors acting on PSG77's behalf.
Where PSG77 integrates third-party game software, the relevant game studio may collect anonymised technical session data necessary to operate the game. Such studios are contractually prohibited from using this data for purposes beyond game delivery and technical support.
PSG77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal or regulatory requirements, or the evolution of our platform and services. Where amendments are material, PSG77 will notify registered Players via email or through a prominent in-platform notice at least 7 days before the revised Policy takes effect, unless an immediate update is required for legal or security reasons.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how PSG77 manages your personal data. Your continued use of the platform following the publication of any amendment constitutes your acceptance of the updated Policy.
If you have any questions regarding this Privacy Policy, wish to exercise any of your data rights, or have a concern about how PSG77 handles your personal information, please contact our Data Privacy team through the following channels:
When submitting a rights request or privacy query, please provide your registered email address and a brief description of your request. PSG77 may require identity verification before processing requests relating to access, rectification, or erasure of personal data.
For questions related to account closure, self-exclusion, or responsible gambling data, please visit our Responsible Gambling page or contact support directly.
Our privacy framework rests on six pillars — each one designed to give Malaysian players confidence that their personal data is in safe hands.
All data flowing between your device and PSG77 is protected by 256-bit SSL/TLS encryption — the same standard used by global banking institutions. Your credentials and financial data are never transmitted in plain text.
PSG77 has never sold, rented, or traded player data to advertisers or data brokers — and we never will. Your information is collected to serve you on this platform, not to enrich third parties.
You can request access to, correction of, or deletion of your personal data at any time. PSG77 processes all rights requests within 30 days and with no charge to the player.
Our infrastructure undergoes periodic penetration testing and vulnerability assessments by independent security specialists to identify and address weaknesses before they can be exploited.
Internal access to player data is governed by role-based permissions on a strict need-to-know basis. All access events are logged, audited, and reviewed for compliance with our data governance policies.
In the unlikely event of a data breach affecting your personal information, PSG77 commits to notifying affected players and relevant authorities promptly, in accordance with our legal obligations.
Have a question about how your data is handled? Our 24/7 support team is ready to help — response time under 3 minutes via live chat.